Refund policy

RETURN & REFUND POLICY – QUIZZARA

Last Updated: 31 August 2026

Thank you for shopping with Quizzara. We want you to have a smooth and satisfactory shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

We accept return requests within 5-7 days of delivery if the product:

Is damaged or defective when received.
Is different from the product ordered.
Has missing parts or accessories.
Is otherwise eligible for return under applicable consumer law.

To be eligible for a return, the item should be unused, unworn and in its original condition, with original packaging, tags, labels and accessories wherever applicable.

2. Unboxing Video

For claims involving damaged, defective, incorrect or missing products, we strongly recommend recording a clear, continuous unboxing video from before opening the package.

Photos and/or videos of the product and packaging may be requested so that we can verify the issue.

3. Non-Returnable Items

Returns may not be accepted for:

Products damaged due to misuse or improper handling after delivery.
Used, washed, altered or worn products.
Products returned without original packaging/tags where these are necessary to verify their condition.
Certain hygiene-sensitive or personal-use products once opened, where applicable.
Customized or personalized products, except where defective, damaged, or otherwise required by applicable law.

Your statutory rights under applicable Indian consumer law are not affected.

4. How to Request a Return

To request a return, contact Quizzara with your:

Order number
Customer name
Reason for return
Photos/video showing the issue, where applicable

WhatsApp: +91 88487 34313
Instagram: @quizzara_luxe
Website: www.quizzara.co.in

Please contact us before sending a product back. Returns sent without prior communication may take longer to process.

5. Refunds

Once the returned product is received and inspected, we will inform you about the status of your refund.

If approved, the refund will generally be issued to the original payment method. Processing time after approval can vary depending on your bank, card issuer or payment provider.

For Cash on Delivery (COD) orders, where applicable, we may request appropriate bank/UPI details to process an approved refund.

6. Shipping Charges

If the return is due to a damaged, defective or incorrect product supplied by us, applicable return shipping costs will be handled by Quizzara as appropriate.

For other eligible returns, return shipping charges may be the customer's responsibility, subject to applicable law.

Original shipping charges may be non-refundable unless the order was incorrect, damaged, defective, or a refund of those charges is otherwise required by law.

7. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Orders can generally be cancelled before they are shipped. Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure will need to be followed.