Shipping policy

Shipping Policy – Quizzara

Last Updated: 31 August 2026

Thank you for shopping with Quizzara. This Shipping Policy explains how we process, ship and deliver orders placed through www.quizzara.co.in.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on Sundays, public holidays or during high-volume periods may require additional processing time.

For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order before dispatch.

2. Shipping Coverage

We ship to serviceable locations across India.

Delivery availability depends on your PIN code and the coverage provided by our courier and logistics partners.

If your location is not serviceable, the website may display a message indicating that shipping is unavailable.

3. Estimated Delivery Time

After dispatch, orders will generally be delivered within approximately 3–8 business days, depending on the destination.

Delivery to remote or certain regional locations may take longer.

Please note that delivery estimates are not guaranteed. Delays may occur due to courier operations, weather conditions, public holidays, transportation disruptions or other circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your order.

Shipping charges may vary depending on the order value, delivery location, product and available shipping method.

Where a Free Shipping promotion is available, the applicable conditions will be displayed on our website or during checkout.

5. Order Tracking

Where tracking is available, customers may receive tracking information after the order has been dispatched.

Tracking details may be communicated through SMS, email, WhatsApp or the order status page, depending on the information and services available for the order.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, PIN code and contact number.

Please carefully check your shipping details before completing your order.

If you notice an error after placing an order, contact us as soon as possible. We will try to update the information if the order has not yet been dispatched, but changes cannot be guaranteed after shipment.

7. Failed Delivery

Our courier partner may attempt to contact you if there is difficulty delivering your order.

Delivery may fail due to reasons including:

Incorrect or incomplete address
Incorrect PIN code
Customer unavailable at the delivery location
Unable to contact the customer
Refusal to accept the shipment
Location being outside the courier's serviceable area

If an order is returned to us because delivery could not be completed, please contact us for assistance regarding reshipment or any applicable refund.

8. Cash on Delivery (COD)

Cash on Delivery may be available for selected products and serviceable PIN codes.

COD availability will be shown during checkout.

We may verify COD orders by phone, SMS or WhatsApp before dispatch. Orders that cannot be verified may be delayed or cancelled where reasonably necessary.

9. Damaged Packages or Products

If your order arrives visibly damaged, please take photographs of the package before opening it.

For damaged, defective, incorrect or missing products, please contact us as soon as possible and preferably within the return period specified in our Return & Refund Policy.

A clear unboxing video is strongly recommended to help us verify claims involving damaged, incorrect or missing products.

10. Delayed or Lost Shipments

Occasionally, shipments may be delayed due to circumstances outside our reasonable control.

If your tracking information has not been updated for an unusual period or you believe your shipment may be lost, please contact us. We will assist you in checking the shipment status with the relevant courier or fulfilment provider.